Fortunica Terms & Conditions

Preamble and Application of These Terms

These Terms and Conditions, hereafter referred to as the ‘Terms’, constitute a legally binding agreement between you, the user, and the operators of Fortunica. This document governs your access to and use of all services, games, content, and functionalities offered through our website, mobile applications, and other platforms. The scope of these Terms encompasses all interactions you may have with our services, including but not limited to account registration, deposition of funds, participation in games, and withdrawal of winnings. It is imperative that you read this document in its entirety before utilising our services, as your use signifies your complete and unconditional acceptance of the agreement herein. This agreement supersedes all prior communications, representations, or agreements, whether oral or written, between you and the company regarding the subject matter.

By registering an account, logging in, or otherwise using any of the services provided by Fortunica, you explicitly acknowledge that you have read, fully understood, and agree to be bound by these Terms. Your continued use of the service is conditional upon this acceptance. If you do not agree with any provision contained within these Terms, you must immediately cease using the website and all associated services. These Terms also incorporate by reference our Privacy Policy, Cookies Policy, and any specific rules applicable to individual games or promotional offers, which may be published on the website from time to time. Together, these documents form the entire agreement between you and us concerning your use of our services.

User Qualification and Age Confirmation

Participation in the activities and games offered on our platform is strictly limited to individuals who have attained the legal age for gambling as stipulated by the laws of their jurisdiction, and in any case, are not less than eighteen (18) years of age. It is your sole responsibility to ensure that you are legally permitted to engage in online gambling from your geographical location. We are legally obligated to perform, and will carry out, comprehensive age and identity verification checks to prevent underage gambling. These checks may involve sharing the information you provide with authorised third-party agencies to confirm your age, identity, and address against relevant databases in compliance with our regulatory duties. Failure to successfully complete these verification procedures will result in the suspension of your account and the voiding of any transactions.

Account Registration and Security Protocols

To access our real-money games, you must register a personal account. During the registration process, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, and residential address. It is your ongoing responsibility to maintain the accuracy of these details and update them as necessary. You are permitted to hold only one account with our service; any additional accounts discovered will be deemed duplicates and may be closed, with all associated transactions potentially being voided. You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password, and for all activities that occur under your account. You must notify us immediately via the contact details on the fortunicas.radio.fm website of any suspected unauthorised use of your account.

Management of Deposits and Withdrawals

All financial transactions related to your account are processed through secure, approved payment methods facilitated by our third-party payment processors. When you deposit funds, you are affirming that the funds are not derived from any illicit or criminal activities and that you are the legal and rightful owner of the funds. In accordance with anti-money laundering regulations and our licensing obligations, we are required to hold all player funds in a segregated bank account, separate from our company’s operational funds. For withdrawals, we reserve the right to request comprehensive documentation to perform necessary ‘Know Your Customer’ (KYC) checks. These verification procedures are a legal requirement designed to confirm your identity and prevent financial crime, and failure to comply may result in delays or the inability to process your withdrawal request. All transactions are subject to applicable processing times and limits, which will be made clear at the point of transaction.

Conditions Governing Promotional Offers

From time to time, Fortunica may offer bonuses, free spins, or other promotional incentives. Participation in any promotional offer is voluntary and is subject to both these general Terms and any specific terms and conditions attached to that particular offer. These specific terms, which include details such as wagering requirements, time limits, and game restrictions, will be clearly stated and must be adhered to. A wagering requirement dictates the amount you must bet before bonus funds or associated winnings can be converted to your cash balance and withdrawn. We reserve the right to amend, suspend, or cancel any promotional offer at any time without prior notice, particularly in cases of suspected abuse or error. It is the player’s responsibility to review the terms of each bonus before opting in.

Principles of Equitable Gameplay and System Integrity

We are fundamentally committed to providing a fair and transparent gaming environment. The outcomes of all our virtual games are determined by a certified and independently tested Random Number Generator (RNG), which ensures that results are random and cannot be manipulated. This technology is regularly audited by third-party testing houses to verify its integrity and compliance with current standards. In the unlikely event of a game malfunction, system error, or human error, we reserve the right to declare any affected wagers and resulting winnings null and void. In such circumstances, the stake for the affected wager will be returned to your account balance. The ‘malfunction voids all pays and plays’ principle will apply to all games offered on our platform.

Commitment to Responsible Gambling

We are dedicated to endorsing and promoting responsible gambling as a matter of player welfare and corporate policy. We provide a range of tools and resources designed to help you manage your gambling activity effectively and maintain control. These player protection tools include the ability to set personal financial limits on your deposits, wagers, and losses, as well as options for setting session time reminders. For players who feel they need to take a break from gambling, we offer ‘Time-Out’ and ‘Self-Exclusion’ facilities. We strongly encourage you to use these tools and to contact recognised support organisations for confidential advice and assistance if you have any concerns about your gambling habits. Information and links to such organisations are available in the dedicated Responsible Gambling section of our website.

Prohibited Actions and Misuse of Services

Any use of our services for purposes other than personal entertainment is strictly forbidden. The following activities are considered a material breach of these Terms and are expressly prohibited:

Engaging in fraudulent activities, including the use of stolen or unauthorised payment details.
Utilising any form of artificial intelligence, automated players (bots), or other software designed to manipulate game outcomes or provide an unfair advantage.
Participating in any form of collusion with other players to gain an unfair edge.
Exploiting any software bug, loophole, or error in our systems for financial gain.
Opening or operating multiple accounts to circumvent limits or abuse promotional offers.
Using offensive or abusive language in communications with our staff or other players. Engaging in any of these prohibited activities will result in immediate suspension or permanent closure of your account. In such cases, we reserve the right to withhold any account balance, void any pending wagers, and report the activity to the relevant authorities.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. All personal information collected from you is processed in strict accordance with applicable data protection legislation, including the UK General Data Protection Regulation (GDPR). Our comprehensive Privacy Policy, which is available on our website, provides detailed information on what data we collect, why we collect it, how it is used, and your rights regarding your personal information. We also use cookies to ensure the functionality of our website and to improve your user experience. By using our services, you consent to our use of cookies in line with the details set out in our Cookie Policy. You have the right to manage your cookie preferences through your browser settings.

Termination and Suspension of Accounts

You have the right to close your account with us at any time by contacting our customer support team through the official channels listed on the fortunicas.radio.fm website. Upon receiving your request, we will process the closure and return any outstanding real money balance, subject to the completion of necessary verification checks. Fortunica reserves the right to suspend or permanently close your account at our sole discretion if you are found to be in breach of these Terms, engage in any prohibited activities, or if we are required to do so by law or a regulatory body. In the event of an account closure initiated by us due to a material breach, we may be entitled to retain any funds held in your account. We will provide you with notice of any such action unless circumstances prevent us from doing so.

Governing Legislation and Dispute Resolution Procedures

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement. We have a formal internal complaints procedure to ensure that any player concerns are handled fairly and efficiently. Should you have a complaint, you must first raise it with our customer support team. If you are not satisfied with the resolution provided through our internal process, you are entitled to escalate the matter to a designated Alternative Dispute Resolution (ADR) provider, whose services are provided free of charge. Details of the appointed ADR body are available upon request and on our website.