Responsible Gaming

Gambling should always be an enjoyable leisure activity. This page is a practical guide to help you stay in control and ensure your experience at Fortunica remains positive. We provide information and tools to support mindful play.

Know Your Limits Before You Play

The most effective way to gamble responsibly is to set clear limits before you begin. Decide on a budget that you are comfortable with. This should always be money that you can afford to lose, separate from funds needed for rent, bills, or other essential expenses. Think of it as what you might spend on a ticket to a concert or a meal out. Once you reach that limit, it is time to stop.

Time is just as important as money. It is easy to lose track of time when you are enjoying yourself, so decide how long you want to play for in advance. Set an alarm or use the tools available in your account to remind you when your session time is up. Taking regular breaks is also a good habit. Step away from the screen to clear your head and maintain perspective on your activity.

Signs That Gambling May Be Becoming a Problem

It is important to be aware of your own habits and recognise when they might be changing. If you are concerned about your gambling, or that of someone you know, consider if any of the following signs are familiar.

• Spending more money or time on gambling than you can afford.
• Attempting to win back money you have lost (chasing losses).
• Borrowing money or selling possessions to fund your gambling.
• Feeling that you need to hide your gambling from family or friends.
• Losing interest in hobbies and activities you used to enjoy.
• Gambling having a negative impact on your work, studies, or relationships.
• Feeling anxious, irritable, or stressed when you are unable to gamble.

Recognising one or more of these signs does not automatically mean there is a problem. However, it is a good reason to reflect on your gambling habits and consider using the tools and support available to you. Self-awareness is a key part of staying in control.

Practical Tools Available to Players

At Fortunica, we provide a suite of tools to help you manage your play. You can access and configure these at any time from your account profile. We encourage all our players to familiarise themselves with these features. Our available tools include Deposit Limits, which allow you to control the amount of money you can deposit daily, weekly, or monthly. Similarly, Loss Limits prevent you from losing more than a pre-set amount over a specific period.

To help you manage your time, we offer Session Timers and Reality Check Reminders. These features provide on-screen notifications to help you keep track of how long you have been playing. If you feel you need a break, you can use our Time-Out and Cooling-Off Periods to temporarily suspend your account for a short duration. For a longer break, the Self-Exclusion option allows you to block access to your account for a more significant period, from several months to permanently. Our customer support team can assist you in setting up any of these tools.

Protecting Younger Users

Fortunica enforces a strict policy that prohibits anyone under the age of 18 from opening an account or playing on our platform. We conduct robust age verification checks on all customers as part of our registration and Know Your Customer (KYC) procedures. Any account found to be used by an underage individual will be immediately closed and any deposits may be forfeited.

We also encourage parents and guardians to take an active role in preventing underage gambling. If you share your computer or mobile devices with children, we recommend installing filtering software such as Net Nanny or CyberPatrol. These applications can block access to gambling websites and help ensure a safer online environment for minors.

Support and Resources in United Kingdom

If you ever feel that you need to speak with someone about your gambling, professional help is available. There are several independent organisations in the United Kingdom that offer free, confidential advice and support. We work with these bodies to promote a safer gambling environment.

Organisations such as GamCare, BeGambleAware, and Gamblers Anonymous provide essential services for anyone affected by gambling harms. They offer telephone helplines, live chat support, online forums, and guidance for both individuals and their families. Seeking help is a sign of strength, and these resources are available to provide expert assistance.

Your well-being is our priority. Gambling should be a source of entertainment, and we are committed to providing a safe platform for our players. Please use the tools available and reach out for support if you need it.